Question 1

How much does it cost to hire movers in DFW or Austin?

Accepted Answer

Local moves within the DFW or Austin metroplex are billed hourly, with crew rates ranging from $159 to $225 per hour depending on the size of the crew and truck, plus a fuel surcharge. The total depends on your home size, how much you are moving, stairs or elevators, and any add-ons like packing. Long-distance moves are priced differently — by the volume of your shipment and the distance. Call (254) 435-5877 for a free, no-obligation estimate.

Question 2

How is a local move priced versus a long-distance move?

Accepted Answer

Local moves are billed by the hour for the crew and truck. Long-distance and interstate moves are priced by the volume of your shipment (measured in cubic feet) multiplied by a per-cubic-foot rate that depends on the mileage band, plus a fuel surcharge. With long-distance moves you also get a dedicated truck and a fixed delivery window.

Question 3

Is there a minimum charge for a move?

Accepted Answer

Yes, local moves have a minimum charge, which covers the crew, truck, and travel time. For very small moves this minimum applies even if the work itself takes less time. Ask us about the current minimum when you request your quote.

Question 4

Do you charge a fuel surcharge?

Accepted Answer

Yes. Local moves include a fuel surcharge of about 10% and long-distance moves about 15%, which covers fuel and the cost of operating the truck. This is disclosed up front in your estimate — no hidden fees.

Question 5

Are your estimates free, and are they binding?

Accepted Answer

Estimates are always free and come with no obligation. We provide a clear price range based on the details of your move. The more accurate the inventory you give us, the more accurate your estimate will be. For larger or long-distance moves, a virtual or in-home survey produces the most precise quote.

Question 6

Why is moving more expensive in summer?

Accepted Answer

Late spring through summer is peak moving season because families move when school is out and leases turn over. Demand for crews and trucks is highest, so peak-season moves can carry a seasonal surcharge of around 20%. Moving in the fall or winter, mid-week and mid-month, is the most affordable option.

Question 7

How can I lower the cost of my move?

Accepted Answer

Declutter before move day (you pay by time and volume), move mid-week and mid-month, avoid the summer peak if you can, be fully packed and ready before the crew arrives, and reserve elevators ahead of time to avoid wait charges. Booking early also helps you lock in the best dates.

Question 8

Do you charge extra for stairs or elevators?

Accepted Answer

Stairs are charged per flight (around $75 per flight) because they add time and labor. Elevator buildings do not have a stair charge, but long carries from the loading dock and elevator wait times add to an hourly move, which is why reserving the freight elevator in advance saves you money.

Question 9

Do you offer packing services?

Accepted Answer

Yes. We offer full packing (we pack your entire home), partial packing (we pack just the kitchen, fragile items, or whatever you choose), and unpacking. Professional packing uses quality materials and protects fragile and high-value items, and it dramatically speeds up loading day. Ask for packing pricing when you request your quote.

Question 10

How much do packing services cost?

Accepted Answer

Packing is priced based on the amount of materials and labor your home requires — driven largely by volume and the number of fragile items. We can quote full or partial packing. If you prefer to pack yourself, we can also supply boxes and materials.

Question 11

Do I need to empty my dresser drawers before the move?

Accepted Answer

For local moves, lightweight clothing can often stay in dresser drawers, but remove anything heavy, fragile, or valuable. For long-distance moves, drawers should be emptied so furniture can be properly wrapped and protected. When in doubt, ask your crew lead.

Question 12

What should I not pack for the movers to take?

Accepted Answer

Keep valuables, important documents, jewelry, medications, and irreplaceable items with you. Movers also cannot transport hazardous materials such as propane tanks, gasoline, paint, aerosols, ammunition, or other flammables and corrosives. Pack a personal essentials box for your first night and keep it in your own vehicle.

Question 13

Will you disassemble and reassemble my furniture?

Accepted Answer

Yes. Our crews disassemble beds, tables, and other furniture that needs to come apart to move safely, and reassemble them at your new home. Let us know about any complex items (like a pool table) in advance so we plan the right crew and time.

Question 14

What time will the movers arrive on moving day?

Accepted Answer

We confirm your arrival window when you book. For summer moves we often schedule early-morning starts to beat the Texas heat. We will call ahead so you know when the crew is on the way.

Question 15

How long will my move take?

Accepted Answer

It depends on home size, how much you are moving, access (stairs, elevators, long carries), and how packed and ready you are. A small apartment may take a few hours, while a large house can take most of a day. Being fully packed and labeled before the crew arrives is the single biggest way to save time.

Question 16

Do I need to be present during the move?

Accepted Answer

Yes, you or a designated representative should be present to direct the crew, answer questions, and do the final walk-through. If you cannot be there, arrange for a trusted adult to represent you.

Question 17

What do I need to do to prepare for moving day?

Accepted Answer

Finish packing and label boxes by room, pack a first-night essentials box, reserve elevators and confirm truck parking on both ends, disconnect and prep appliances, arrange care for kids and pets, and keep valuables and documents with you. A clear path and ready home let the crew work efficiently.

Question 18

Should I tip the movers, and how much?

Accepted Answer

Tipping is optional but customary for good service. Common practice is roughly 10–20% of the bill split among the crew, or about $20–$60 per mover depending on the size and difficulty of the job. Cold water and snacks are also always appreciated, especially in summer.

Question 19

What happens if it rains on moving day?

Accepted Answer

We move in most weather. Our crews use floor protection and wrap furniture to keep items dry and protect your floors. In the rare case of dangerous conditions, we will communicate with you about timing for everyone's safety.

Question 20

Are you licensed and insured?

Accepted Answer

Yes. One World Van Lines is fully licensed and insured, operating under USDOT 2388619 and MC 820945. You can verify our credentials with the FMCSA. We have served DFW and Austin as a family-owned company since 2012.

Question 21

What kind of coverage protects my belongings during the move?

Accepted Answer

Interstate movers are required to offer two levels of liability. Released value protection is included at no extra cost but only covers about 60 cents per pound per item. Full value protection costs more but makes the mover liable for repair or replacement value. For high-value items, you may also want separate moving insurance. We will explain your options before move day.

Question 22

What happens if something is damaged during my move?

Accepted Answer

Our crews take great care to protect your belongings, but if an item is damaged, contact us promptly to file a claim. The resolution depends on the valuation coverage you selected. Documenting the condition of valuable items before the move and noting any issues at delivery helps the process go smoothly.

Question 23

Can you provide a Certificate of Insurance (COI) for my building?

Accepted Answer

Yes. Most high-rises and commercial buildings in Dallas and Austin require a Certificate of Insurance before move day. We provide COIs on request — just send us your building's exact requirements as early as possible, since property managers often need 48 to 72 hours to approve them.

Question 24

What payment methods do you accept?

Accepted Answer

We accept major payment methods. Cash is appreciated for crew tips. Confirm accepted payment types and any deposit requirements when you book your move. Be cautious of any mover demanding a large cash-only deposit up front — that is a common scam red flag, and it is not how we operate.

Question 25

Do you require a deposit to book a move?

Accepted Answer

Any deposit policy is disclosed clearly when you book, and it secures your date. We will never pressure you for a large upfront cash payment. Everything is provided in writing so you know exactly what to expect.

Question 26

When is payment due for my move?

Accepted Answer

For most moves, payment is due upon completion once your belongings are delivered. The exact terms are spelled out in your estimate and agreement before move day, so there are no surprises.

Question 27

What areas do you serve in the DFW metroplex?

Accepted Answer

We serve the entire Dallas–Fort Worth metroplex, including Dallas, Fort Worth, Plano, Frisco, McKinney, Allen, Arlington, Irving, Carrollton, Denton, Lewisville, Richardson, Garland, Grapevine, Southlake, Mansfield, and the surrounding communities. We are based in Carrollton, TX 75006.

Question 28

Do you serve the Austin metroplex?

Accepted Answer

Yes. We serve the greater Austin metro, including Austin, Round Rock, Cedar Park, Leander, Georgetown, Pflugerville, Kyle, Buda, San Marcos, and surrounding Hill Country communities — for local moves within Austin and for long-distance moves between Austin and DFW or other states.

Question 29

Can you move me from Dallas to Austin (or Austin to Dallas)?

Accepted Answer

Absolutely — it is one of our most common routes. The Dallas–Austin move is handled as a long-distance move on a dedicated truck with a fixed delivery window, so your belongings go straight from your old home to your new one without being mixed with other shipments. Pricing is based on your shipment volume and the distance.

Question 30

Are you based locally?

Accepted Answer

Yes. One World Van Lines is a family-owned, locally operated company based in Carrollton, TX, serving the DFW and Austin metroplexes since 2012. When you call (254) 435-5877, you reach real local people who know these areas.

Question 31

Do you handle moves out of state?

Accepted Answer

Yes. We are licensed for interstate moving (USDOT 2388619, MC 820945) and handle long-distance and cross-country moves out of Texas, with dedicated trucks and fixed delivery windows rather than slow, shared loads.

Question 32

How far in advance should I book a long-distance move?

Accepted Answer

Book your long-distance move six to eight weeks ahead when possible, and even earlier for summer. This gives you the best choice of dates and time to plan packing, utilities, and logistics on both ends.

Question 33

What is a dedicated truck, and why does it matter?

Accepted Answer

A dedicated truck means your shipment travels alone, not consolidated with other families' belongings. The benefits are a faster, fixed delivery window and less handling, which means less risk of loss or damage. Many large national carriers use shared loads, which can stretch delivery into a multi-week window. We use dedicated trucks.

Question 34

How long does a long-distance delivery take?

Accepted Answer

Because we use dedicated trucks, delivery is far more predictable than shared-load carriers. A move like Dallas to Austin can be completed in a tight window, while cross-country moves take longer based on distance. We give you a clear delivery window when you book.

Question 35

How do I avoid moving scams on a long-distance move?

Accepted Answer

Verify the mover's USDOT number on the FMCSA website (ours is USDOT 2388619), get everything in writing, avoid companies demanding large cash deposits, read reviews on multiple platforms, and be skeptical of quotes that are dramatically lower than everyone else's — that is a classic hostage-load scam. A reputable mover surveys your inventory rather than quoting blind.

Question 36

Can you move a piano?

Accepted Answer

Yes. Our trained crews use piano boards, straps, and proper technique to move uprights and grand pianos safely. Grands are partially disassembled (legs and pedal lyre removed) and moved on a padded board. Tell us the type of piano and the access (stairs, tight turns) so we plan the right crew and equipment.

Question 37

Do you move gun safes and heavy safes?

Accepted Answer

Yes. Heavy safes can weigh 700 to 1,500 pounds or more and require specialized equipment, route planning, and floor and door protection. Stairs significantly increase the difficulty, so let us know the weight, dimensions, and access in advance for an accurate quote.

Question 38

Can you handle antiques, fine art, and other fragile valuables?

Accepted Answer

Yes. Antiques, fine art, mirrors, and other delicate or high-value items receive custom padding, specialty boxes or crating, and careful handling. For especially valuable pieces, we will also talk through valuation coverage options.

Question 39

What other specialty items can you move?

Accepted Answer

Beyond pianos and safes, we handle pool tables (which need disassembly and re-leveling), hot tubs and spas, large statuary and stone pieces, oversized appliances, and exercise equipment. If you have an unusual or oversized item, just ask — our specialty crews have the right equipment and experience.

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